Michael Martin is an Assistant Professor of Management and Marketing at Fort Hays State University. Mr. Martin recently completed his doctoral dissertation on service quality in Industrial Products return and repair process through Capella University. He received his MBA from Fort Hays State University after graduating with a BS in Marketing from Kansas State University. Previous to his arrival at Fort Hays State University, Mr. Martin delivered training programs to store level employees and managers in inventory control and customer service for Checkpoint Systems. His current research interests include customer service in manufacturing and student engagement in higher education.  He has presented at the Southwest Business Symposium and published in the Journal of Business: Research, Teaching, and Practice and Southwest Business Administration Journal.