How the Use of a Lesser Skilled Workforce has Impacted the Industry

Session Type: Convention, Management Workshop


Location: Convention CenterRoom Number: 157B + 157C

Available Dates & Times


New classifications with skills other than a Journeyman Inside Wireman are being used more and more frequently on jobsites.   They have been shown to reduce composite crew cost and the time that electricians spend handling material and doing nontechnical work. This session will discuss what tracking the use of these new classifications reveals about effectively using these workers, including training of workers and managers, to improve overall job performance.


  • Moore, Heather

    Heather Moore

    Heather Moore is Vice President of Operations for MCA Inc and has taught several classes for NECA, MCAA and MCAA of Canada; contributed to several research projects for the Electrical Contracting Foundation, MCAA, the New Horizons Foundation, and the National Association of Wholesaler-Distributors. She is a Ph.D. Candidate in Construction Management at Michigan State University focusing on information from the point of installation on construction jobsites. Additionally she holds an MBA, University of Michigan-Flint, and a B.S.E. in Industrial and Operations Engineering, University of Michigan, Ann Arbor. She specializes in process design and operations research. Heather has experience working with the construction industry, and currently works with contractors and distributors across the country on process improvement and productivity measurement.

    1. ASTM Standard E2691 – “Job Productivity Measurement”, American Society for Testing and Materials (ASTM), Published (contributor)

    Heather is also the subcommittee secretary on the ASTM E06.81 Building Economics subcommittee.

    2. Books:

    Moore, H; Daneshgari, P.: “Application of ASTM E2691 Standard Practice for Job Productivity Measurement in Agile Construction®”, Pending publication

    3. She has conducted research projects for construction and distribution:

    We Built This City – Study of union market share in large cities.

    Developing a Format for Calculating Market Share

    Investigating Lean Production Principles

    4. She has co-authored several articles that highlight principles of productivity and waste reduction in the construction and distribution industries.

    5. She has taught several classes and workshops within contractors and to contractor associations on the topics of Agile Construction®

    6. She has co-presented in several annual conferences, including:

    a. 2013 NECA/ELECTRI International January Council Meeting in January 2013

    b. 2012 Annual NWCCC Conference in November 2012

    c. 2012 Annual MCAA of Canada National Conference in November 2012